Yes, there are potential additional costs depending on your specific needs:
- Domain Name: your initial dedicated domain is included; additional domains incur extra cost.
- Dedicated App/Email Server: upgrading vCPU, disk space, or memory beyond your package carries additional fees.
- DNS Hosting: basic setup and hosting are included; advanced DNS services incur additional fees.
- Setup Fee: initial server setup is free; custom configuration beyond standard setup carries extra charges.
- Email Sending Capacity: exceeding your package’s daily capacity may require upgrading.
- Support: standard bug fixes and server support are included; custom support is billed separately.
For a full overview, see our pricing page.
Yes. Standard support includes bug fixes to keep your campaigns running smoothly, and ongoing server support with regular maintenance and troubleshooting for your dedicated app and email servers. Custom support beyond this — specialised technical assistance or custom configurations — is available for an additional fee.
We provide predefined, professionally designed email templates ready to use, a beta template builder for creating custom templates tailored to your brand, and custom template design services (for an additional fee) if you need something built specifically for your business.
Due to the nature of our services and the involvement of third-party providers, we are unable to offer refunds. You can cancel your subscription at any time; services already provided up to the point of cancellation are not refunded. Contact our support team to cancel — see our terms and conditions for full details.
Yes. You can upgrade or downgrade your plan at any time by contacting our support team, who will guide you through a smooth transition. You can also cancel at any time — note that cancellations don’t include refunds for services already provided.
What Our Customers Say
“Using bcloudmail’s bulk email marketing technology has been a game-changer for our business at Tutajua (PTY) Ltd. The platform’s seamless integration and user-friendly interface have allowed us to reach a larger audience with targeted and effective email campaigns. The support team has been phenomenal, always ready to assist us with any issues or custom support we need. Since we started using bcloudmail, we’ve seen a significant increase in our customer engagement and conversion rates.”
— Solomon, CEO of Tutajua (PTY) Ltd.
“As the Sales Manager of BLMS, integrating bcloudmail’s bulk email marketing technology has been a tremendous asset for our sales strategy. The ability to send targeted and personalized emails to our client base has significantly boosted our engagement and sales numbers. The support from the bcloudmail team has been outstanding.”
— Peter, Sales Manager of BLMS
Didn’t find your answer? Contact us — our support team is ready to help.