Last updated: 21 July 2026
This Privacy Policy explains how BCloudMail (“we”, “us”, “our”) collects, uses, and protects information when you visit www.bcloudmail.co.za or contact us about our email campaign, business email hosting, or WhatsApp messaging packages.
Who We Are
BCloudMail is a cloud email marketing platform that helps South African businesses create, manage, and track email campaigns, host business email, and send WhatsApp Business messages. This policy covers our marketing website; it does not cover third-party sites we may link to.
Information We Collect
Information you provide directly
When you use our contact form, we collect your name, email address, and the message (including package or subject details) you submit. We use this only to respond to your enquiry.
Information collected automatically
Like most websites, we use analytics tools (Google Analytics, via Google Site Kit) to understand how visitors use our site. This collects standard web analytics data such as pages visited, approximate location, device and browser type, and referring site. We also use Jetpack, which may set cookies related to site security and performance.
How We Use Your Information
- To respond to enquiries submitted through our contact form.
- To understand site usage and improve our pages and pricing information.
- To maintain the security and proper functioning of our website.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies set by Google Analytics and Jetpack for the purposes described above. You can control or delete cookies through your browser settings; disabling cookies may affect some site functionality but will not prevent you from browsing our pages or using the contact form.
Third-Party Services
We use the following third-party services, each governed by its own privacy policy:
- Jetpack (Automattic) — powers our contact form and site security features.
- Google Analytics / Site Kit — website analytics.
Data Retention
Contact form submissions are retained only as long as needed to respond to and resolve your enquiry, after which they may be deleted. Analytics data is retained according to the default settings of the analytics tools we use.
Your Rights
As a South African business, we process personal information in line with the Protection of Personal Information Act (POPIA). You have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, contact us using the details below.
Data Security
We take reasonable technical and organisational measures to protect information submitted through our website against unauthorised access, loss, or misuse.
Children’s Privacy
Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@bcloudmail.co.za or call +27 (084) 697-9663.